Controller and contact
This notice applies to the Vintage-Oyster Shop and Marketplace. The controller is Vintage-Oyster GmbH, Spitalgasse 4, 3011 Bern, Switzerland. For privacy questions and to exercise your rights, contact info@vintage-oyster.com.
Accounts, listings and communication
We process account and contact details to provide shared access to the Shop and Marketplace. These include your email address, protected password, language, country of residence or business and public username. Name checks, name reservations and changes are recorded internally. A public username is not identity verification.
For seller approval, we process the necessary personal or business details, address, contact details, location and VAT status. Third-party Marketplace offers publicly display the public username, the Marketplace seller designation and the confirmed canton or country. This does not publish private contact details, full addresses, payment details or VAT information.
We process listing details and images to save, preview, review and publish offers. Approved public content is accessible on the Internet. Please avoid unnecessary private information in images and free text. Watchlists belong to the respective account. Messages, purchase requests and price negotiations are shown to the participating accounts. Read markers identify new incoming items. New contributions may include the public name used at the time of sending; historical name attribution is retained.
Sales, payments and reviews
For Marketplace transactions, we process the agreed item price, delivery and payment methods, shipping costs, total amount, necessary buyer and address details, and the seller’s payment instructions. Authorised participants can access these details to the extent needed to complete the transaction. Confirmed transaction details are retained and are not replaced by subsequent account changes. Buyers pay sellers directly; Vintage-Oyster does not execute the payment.
We process confirmations, problem reports and cancellation requests, short written reviews, and commission and invoice details to handle and document transactions. Reviews given and received are shown in the respective transaction. A public username does not make private buyer, address or payment details public. Authorised administrators may access data where there is a specific support, problem, abuse or security need.
We personally handle Shop purchase enquiries and item questions by email. We use your name, email address, item reference and message and, for a purchase, the necessary billing and delivery details. An enquiry does not automatically create an order or reservation. For requests for help selling, we use voluntarily supplied details and photos to handle the enquiry; we do not automatically publish them.
Operation, cookies and service providers
We process connection and log data, including IP addresses, for technical operation, error investigation and abuse prevention. Operational monitoring receives technical time and status signals, without customer profiles or message content.
Login and language preferences use cookies. The language may also be saved in the account. The browser stores the selected tile or list view. This supports usability and login. You can delete or restrict cookies and local browser data; this may affect functionality. Apart from YouTube videos that you activate, we do not use advertising trackers, newsletter services or external visitor analytics services in the Shop and Marketplace.
Providers of hosting, email, backups, operational monitoring, accounting and invoicing receive the data needed for their services. Web hosting is provided by Hostfactory in Switzerland. For our email communications, we use Microsoft 365 through Host Europe. According to the location information for our Microsoft 365 tenant, mailbox contents are stored in Switzerland. We use Bexio for Shop invoices and Marketplace commission invoices. Necessary seller contact details may be transferred there for manual invoicing; the contact export provided for this purpose contains no bank details.
For transactions involving participants abroad, those participants receive the details necessary for communication and fulfilment in their respective countries. Admitting an account country does not authorise all delivery destinations.
Retention and your rights
We retain personal data for as long as necessary for its purpose, legal obligations or specific legal claims. It must then be deleted or anonymised. Retaining necessary business records does not mean that all messages, account details and images must be retained for the same period. Logs and backups support operation, security and recovery; this does not justify unlimited retention.
Our own sold Shop watches remain visible in the archive as product documentation. This does not justify permanently publishing or retaining all buyer details. Removing a listing does not automatically end the necessary documentation of linked transactions.
Within the limits of the law, you may request access, correction, deletion and, where applicable, delivery or transfer of your data. Legal retention requirements and other participants’ rights must be respected. Where necessary, we verify your entitlement using appropriate proof of identity. Contact info@vintage-oyster.com. You may also contact the Swiss Federal Data Protection and Information Commissioner.
YouTube videos on the shop homepage
Preview images are loaded from our own server. The YouTube player in privacy-enhanced mode is loaded only when you deliberately activate a video. YouTube/Google then receives, in particular, your IP address and technical browser information; further processing may take place during playback. Data may also be processed outside Switzerland. Merely opening the video section does not connect to YouTube. Further information: https://policies.google.com/privacy?hl=en.