Our own offers and concluding a purchase
For our own offers, Vintage-Oyster GmbH, Spitalgasse 4, 3011 Bern, Switzerland, is your seller and contracting party. This also applies to our own offers displayed in the Marketplace with the Vintage-Oyster designation. For third-party offers, the purchase contract is with the respective Marketplace seller.
The Shop offers watches, watch parts and accessories. The contact or purchase enquiry function initially sends an enquiry. It does not automatically make a purchase or reservation. We check availability and agree the item, price, delivery and payment with you personally. The purchase is concluded through that agreement.
Description, price, delivery and payment
The description of the specific item and the details agreed for the purchase apply. For pre-owned and vintage watches, please consider the stated condition, modifications and approximate information. A term such as “approximately” or a decade does not identify an exact production year.
The displayed currency, item price and additional shipping costs are confirmed for the purchase. Delivery method and destination, payment method and total are agreed before purchase. Any import duties and other costs for cross-border delivery must be clarified. Being able to register an account does not mean that every country is served. Archive items are not available offers for sale.
Differences from the description and returns
If an item differs from our description, we accept its return provided you notify us of the difference within ten days of receipt at info@vintage-oyster.com. We will then agree the return arrangements with you. The ten-day deadline applies to your notification, not to the returned item reaching us. The item must be returned in the condition received. This rule applies to our own Shop sales; it is not a return promise by Vintage-Oyster for third-party offers.
This does not grant a general voluntary right to return an item merely because of a change of mind. Mandatory legal rights and expressly agreed rights remain unaffected, including mandatory rights applicable to a cross-border consumer contract.
Contact
For questions about an item, a purchase or a difference from the description, contact info@vintage-oyster.com. Our shared privacy notice explains how we process your details.